RAS Consulting’s Business Process Outsourcing Solutions
RAS Consulting's Expertise
For over 15 years, RAS Consulting has provided top-tier Business Process Outsourcing (BPO) consulting services to Fortune 500 legal, investment banking, and professional services organizations. We have successfully managed dozens of client engagements across more than 25 US markets. Specializing in RFP project management for onshore outsourced office support services, office equipment, and technology, we deliver unmatched expertise.
In the past six years alone, we have managed over three dozen client engagements, consistently saving our customers 10-15% or more on their current costs. Our groundbreaking RFP process not only reduces costs but also raises the client’s technology and service standards.
Our Proven Process
At RAS Consulting, we employ innovative business process methods and analysis for RFPs related to onshore office support outsourcing services. Through our unique and proven processes, we:
Reduce Client Time Investment
By expertly managing all aspects of the RFP process, we significantly cut down the time our clients spend on these integral processes.
Act as Industry Ombudsmen
We protect our clients from negative industry trends and unfavorable contractual or pricing terms typically found in outsourcing agreements.
Provide Industry Expertise
We bring the latest trends in outsourcing and technology solutions to our clients, leveraging our insider knowledge.
Forge Win-Win Solutions
We represent both vendors and clients to create optimal outsourcing solutions based on best practices, ensuring a beneficial client-vendor arrangement.
The RAS Consulting Method
Our RFP process for outsourced business process support services is the most comprehensive in the industry. As a boutique consulting firm, we handle a select number of projects each year, ensuring personalized attention and tailored solutions. Our clients work directly with experienced principals who are experts in outsourcing management, analysis, and procurement.
With over 25 years of experience in outsourcing operations and analysis, our process is broken down into several key phases:
Phase One
On-Site Analysis and Review
We gather extensive data from clients and their current service providers, including leases, contracts, reports, operations manuals, and job descriptions. Our consultants conduct on-site reviews to validate this data, perform workflow analysis, and interview staff and management. The findings are presented in a comprehensive Report of Findings, detailing recommendations for cost savings and efficiency improvements.
Phase Two
The RFP
We begin with vendor prequalification to ensure only capable suppliers receive the RFP. Our customized RFPs describe current services, metrics, and necessary improvements, encouraging vendor creativity and avoiding restrictive procurement language.
Phase Three
RFP Response Analysis
We meticulously analyze each vendor’s RFP response, evaluating operational validity, technology enhancements, and pricing. Our analysis is translated into a Scorecard, providing clear guidance on vendor rankings. This culminates in a final vendor evaluation and recommendations for follow-up presentations.
Phase Four
Contract Stage and Beyond
We assist with final contract reviews and negotiations, ensuring the best pricing and comprehensive SLAs. Our support continues through the implementation phase, including attendance at meetings and conference calls. We remain advocates for our clients, performing quarterly audits of invoices, reports, and contractual addendums to ensure compliance and SLA adherence.
Mid-Contract Renegotiation for Outsourced Services
Our analytical methods enable mid-contract reviews and renegotiations, assessing whether current staffing, equipment, and technology meet evolving business needs. This approach allows for cost reduction and process re-engineering without waiting for contract expiration, giving clients leverage to negotiate favorable terms.
In-House Operation Cost Analysis and Benchmarking
Leveraging our extensive operational experience and industry knowledge, we benchmark in-house operations to identify cost reduction and efficiency enhancement opportunities. We help firms make informed decisions in cost-cutting or staff-reduction scenarios.
By following these streamlined and optimized processes, RAS Consulting ensures clients achieve significant cost savings, improved service standards, and efficient operations.
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